StoryBrand for Nonprofits: Messaging Mistakes to Avoid

A StoryBrand Framework Reminder

StoryBrand is a powerful messaging framework developed by author and business leader Donald Miller. The idea? Any business or nonprofit should offer solutions to its audience’s problems. When you clearly position your work as the answer they’ve been searching for, your donations grow in the process.

See a more detailed breakdown of how to StoryBrand your nonprofit right here.

Common StoryBrand Mistakes

As a StoryBrand Certified Guide myself, I’ve seen firsthand the power of using the StoryBrand framework. It’s an incredible tool I’ve used to help dozens of nonprofits grow.

But like any tool, if not used correctly, you risk missing the mark. In other words, the StoryBrand Framework is descriptive, not prescriptive.

Mistake #1: Your StoryBrand message isn’t your copy

When crafting a clear message, we love to consider the 7 parts of your brand story to be unique ingredients that can be dosed in various ways to create an endless array of recipes.

Your brand message should include talking points that set and guide your direction. You can then use these points to write compelling copy that converts.

Mistake #2: Clarity is important, but remember your personality

Whether you’re writing about a new cause, social media copy, or anything in between, clarity should be a cornerstone of everything you write. In the words of Donald Miller, “If you confuse, you lose.”

With that in mind, clarity doesn’t resign you to writing stale, watered-down content. Your nonprofit’s personality should come shining through in your StoryBranded copywriting.

Remember: authenticity is paramount. If a donor’s experience on your website, via paid ads, or even on social media doesn’t match up with the voice, tone, and experience of your nonprofit, there will be an immediate disconnect. So, fight for clarity first. Then, make sure everything still authentically sounds like you.

Mistake #3: Take it one problem at a time

The StoryBrand Framework comprises seven important steps. As we discussed, this is a story-telling approach seen repeatedly in Hollywood, from Star Wars and Lord of the Rings to The Hunger Games and Harry Potter.

As you focus your story around the hero (your donors or the people you help), it’s important to solve their external, internal, and philosophical problems. You’ll start this process by writing down all the major problems your audience faces.

This is a helpful practice, but it can quickly become overwhelming if you try to have your message, copy, and marketing solve all their problems simultaneously. Sure, they may be struggling with many different things, but your marketing efforts quickly get diluted when you try to tackle them all at once.

Instead, list out all the problems you know they face and then consider which problem, in particular, they ascribe the highest value to. Does your donor want to leave a legacy? Or are they more focused on helping their community?

Quick tip: Just because you tackle problems one by one doesn’t mean you avoid the others. Simply be intentional about clearly solving their most important problems first.

The StoryBrand framework is descriptive, not prescriptive

The nonprofits who struggle to “do StoryBrand” often fail to remember that it’s a framework to tailor to their context, not an item to check off the list. In our experience in working with nonprofits, StoryBrand consistently describes a helpful approach, not prescribes a one-size-fits-all process.

Start fundraising with ease

If you’ve read Building a StoryBrand, attended the StoryBrand Livestream with Donald Miller, or heard about the framework from a trusted friend, you know how important it is to promote a clear, compelling brand story—especially when fundraising.

Unfortunately, knowing it’s important is only the first step. That’s why we created our strategic fundraising plans, so you can implement what you know to raise more money from your ideal donors. Check out each of our 3 plans here to get started.

Headshot of Evan Cox

Evan Cox

For more than fifteen years, I have served businesses, nonprofits, churches, and the leaders who guide them. Whether serving on staff at internationally-renowned nonprofits or running a coffee company in Southeast Asia, my work has taken me around the globe. Today, I work alongside organizations as a StoryBrand Certified Guide, so that they communicate the right message and then infuse it throughout all their marketing–from strategy and copy to websites and fundraising.

Summit Ministries Case Study

See how this nonprofit exceeded their fundraising goals by by $1.25M and grew their active donor base by 25%.